CLASS Certificates
Further training and personal development are top priority onboard. For this reason, Mein Schiff CLASS was developed and introduced in 2011. This training programme is under constant further development in order to strengthen the motivation of the crew and thereby increase guest satisfaction too.
The CLASS Certificates should prepare you as a new staff member to meet standards. They are carried out as continuous training for crew members, regardless of how long they have already been on board or have been a part of the company.
CLASS stands for:
  • Courtesy
  • Learning
  • Attitude
  • Service Standards
  • Style 
Training offered
  • Safety Training
  • Security and Environmental Training
  • Interpersonal Skills Training
  • Professional Skills Training
The training sessions completed on board count as working time.

Cross Training
Crew members have the opportunity to get a taste of other departments too. In this way, they broaden their knowledge and skills, leading to greater efficiency, a higher quality of service and, above all, better understanding between the individual departments.
Own Promotion Pool
Each crew member has a perspective with us. This is because it is our goal to encourage and build up the crew from their own ranks. Many of our leading crew members on board have been with us for a long time and have taken this path.

Seniority Crew Contract
This contract is a chance to obtain a 16-month contract.
For this, you need a recommendation from your department head in the hotel area. He will give this to the human resources manager after you have completed a full contract with a positive evaluation.